M&B Services

IT is our business | Service is our foundation

Help Desk

We provide 24/7 help desk support using our proven Solutions Centre. With our Solutions Centre you can be confident that your employees and clients are receiving professional support for a range of software and hardware issues and questions.

Our support personnel can shadow client workstations - allowing us to provide you with instant support. This gives your client the feeling of having a support person onsite who is ready and able to answer questions.

Our range of help desk services are backed by over 20 years of experience. Our scalable solution works for small environments with only five end users to large scale environments with over 20,000 end users. This help desk support can be purchased on a per call basis or can be provided as part of a monthly fee-based package.


We have two levels of help desk support:

1 We provide you with prompt and effective phone and e-ticket support to solve user desktop issues. This Level 1 help desk support includes the following areas:

  • Workstation Hardware Support
  • Operating System Support
  • Printing and Network Connectivity Support
  • Core Application Support including:Microsoft, Citrix, and Symantec
  • Email Client assistance with email software including: Microsoft Outlook, Microsoft Outlook Express, and Novell GroupWise
  • Operating System support including Microsoft Office Standard Suite

This Level 1 help desk support also includes:

  • Reporting: report generation to include information such as call queue statistics, problem queue statistics, first call resolution and more. These reports are provided with an eportal.
  • Knowledge Base: we maintain a client-specific knowledge base that helps us to resolve calls quickly and more efficiently.
  • Call Queue: using our eportal, you can easily view real-time call statistics and activity.

2 We provide you with prompt and effective phone and e-ticket support to solve user desktop issues. This Level 1 help desk support includes the following areas:

  • Workstation Hardware Support
  • Operating System Support
  • Printing and Network Connectivity Support
  • Core Application Support including:Microsoft, Citrix, and Symantec
  • Email Client assistance with email software including: Microsoft Outlook, Microsoft Outlook Express, and Novell GroupWise
  • Operating System support including Microsoft Office Standard Suite

This Level 1 help desk support also includes:

  • Reporting: report generation to include information such as call queue statistics, problem queue statistics, first call resolution and more. These reports are provided with an eportal.
  • Knowledge Base: we maintain a client-specific knowledge base that helps us to resolve calls quickly and more efficiently.
  • Call Queue: using our eportal, you can easily view real-time call statistics and activity.

With our team of experienced help desk support professionals you can be confident that your employees and clients are not left stranded. Our professionals are available 24/7 to ensure that software, network, server, and connectivity issues are resolved quickly.

MnB IT Services is all about taking the worry out of your IT network - we take care of your IT questions and support so you can focus on your business.

IT is our business | Service is our foundation

Copyright 2012 MnB Services Inc. All Rights Reserved.